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You’ll receive your payment 48 hours after your package is marked delivered by the postal service, as long as no claim has been opened by the buyer. We have a minimum payout amount of $25, so we’ll hold onto your funds until your total sales reach $25, then we’ll send the payout to you.

If the package's weight exceeds the label's limit or fails to meet carrier requirements, the buyer may need to pay additional postage or risk package return. If reimbursement is required, buyers can contact us at claims@rummageapp.co. The reimbursement will be deducted from the seller payout. 

Sellers must pack and ship orders within 3 calendar days of purchase. Packages must be shipped via a trackable method provided by USPS, UPS, or FedEx. Sellers must also update tracking information on Rummage after shipping. Failure to do so may result in order cancellation.

If an order is not shipped within the time frame, buyers may request a full refund by contacting support@rummageapp.co

If a seller cannot ship an item within 3 days of purchase, please contact us at support@rummageapp.co before the 3 days is up. 

Listing a purge is free! When you make a sale, sellers are charged 10% of the listing price, which will automatically be deducted from your payout. Buyers will pay a 5% plus .30 fee added to each purchase. Fees collected from buyers contribute to our buyer protection program, ensuring a secure transaction. Additionally, all fees support the ongoing development and enhancement of Rummage. We aim to provide a unique and engaging user experience.

Yes, Taxes are not included in the list price for items but will be displayed to buyers before order confirmation. 

In the event of a lost package, both sellers and buyers are advised to contact the respective postal service used for shipping to track their package. Most packages have insurance provided.  For further assistance, please feel free to reach out to us at support@rummageapp.co 

Please review our Return Policy located at rummageapp.co/policies for in depth information. In short all sales are final. If you have an issue with an order please open a claim within 48 hours of the postal service delivering your item.

You can fill out the form on our contact page or email us at support@rummageapp.co

If there is a problem with the item itself, such as misrepresentation or damage not disclosed by the seller, please reach out to Rummage customer support through the "My Orders" Tab. We will assist in resolving any disputes between buyers and sellers on a case-by-case basis

Yes, all tracking information can be found under "My Purchases" on the Platform.

Shipping costs must be included in the listing price of each item. 

No, Payouts are processed only after the item has been successfully delivered. This precautionary measure helps prevent fraudulent activities, such as shipping counterfeit or inaccurately described items.

Rummage serves as a platform exclusively for buying and selling children's clothing and accessories. Any other content posted may be removed without prior notice.

We're working on integrating shipping directly into our platform. But in the meantime you can use online services like Pirate Ship or ShipStation. These platforms enable you to input addresses, pay for labels, and print them from home. While we may not be experts in using these services, we're here to offer assistance. Feel free to reach out to us at support@rummageapp.co.

When you click the Buy Now button during a live purge or while browsing the marketplace, your card is immediately charged for the item. This streamlined feature allows for quick purchasing, so you don’t miss out on the items you want.

No, all purchases are final once you click the Buy Now button. Because this is a one-click system, your card is charged immediately, and the purchase is confirmed. Please make sure to review the item details carefully before clicking